All Categories ​>​ ​Technical Issues/Class Issues

Technical Issues/Class Issues

​I cannot access the Lingo Bus classroom

1. How to troubleshoot common problems, download the app, etc.

Updated by Ruofan Liu

​Problems in class

1. Click the settings icon under your child's image in the classroom to check if your microphone, camera, and sound are working fine. *Please check your microphone by making sure the green bar moves…

Updated by Ruofan Liu

Where can I download Lingo Bus PC APP?

Visit https://www.lingobus.com/app-download/ ;. Scroll down until you see 'Lingo Bus PC APP';. Choose a suitable PC APP version for your PC's operating system. There are currently 2 available version…

Updated

Mac troubleshooting

I can't enter the classroom! -Make sure you have downloaded the app for your Mac and are logged in to the app. https://www.lingobus.com/app-download/ I can't open the app! -Check your security center…

Updated by Lingo Bus

PC troubleshooting

I can't enter class! Make sure you have downloaded the app from here: https://www.lingobus.com/app-download/ and have installed it before class. If you see a web address at the top of the screen, you…

Updated by Lingo Bus

iPad troubleshooting

I can't find the iPad app in the app store! -Make sure to type Lingo Bus as two separate words: The app is running slowly/not loading the classroom. -Check your iPad's storage. If it is close to bein…

Updated by Lingo Bus

What is a good speed test result?

Whenever you do a speed test, please test the device you are using for class, and change the server to a Chinese server (Beijing is most accurate). We would suggest https://www.speedtest.net/ as it a…

Updated by Lingo Bus

I cannot schedule classes

The following situations might lead to a failure when scheduling class for your child: 1. There are no available classes left in your account; (simply check your Class Inventory to check) 2. Your chi…

Updated by Ruofan Liu

What hardware/electronics can I use for class?

Your PC should be running on Windows 10 or higher You can use a Mac. Make sure you are running the current iOS. You can use an iPad with iOS 10 or higher. You can also use a Chromebook. You cannot use a phone or Android tablet.

Updated by Lingo Bus

PC Tips and Troubleshooting

PC Help. If you have an older PC and are unsure if it will work for classes or why it is not working, this article is for you. If you are having difficulty with loading the classroom, it might be goo…

Updated by Lingo Bus

My Teacher is Not Here/My Teacher Lost Signal

My Teacher is Not Here. Sometimes our teachers have emergencies, unfortunately. If a teacher does not attend class, or needs to cancel within 24 hours of the class time, you will not be charged for c…

Updated by Lingo Bus

What Happens if My Child Misses Class?

My Child Missed Class Today, What Happens Next? Sometimes there are unforeseen circumstances that prevent children from attending a lesson, such as power outages, illnesses, elephant rampages, etc. I…

Updated by Lingo Bus

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