Whenever you do a speed test, please test the device you are using for class, and change the server to a Chinese server (Beijing is most accurate). We would suggest https://www.speedtest.net/ as it a…
1. You can schedule a class anytime from 24 hours to 14 days in advance on the Schedule page. You can schedule any open time slot between 6:00 to 23:00 in your local time.....
1. You are free to cancel a class up to 24 hours before the scheduled time. Go to the "home" tab on the left. 2. Find the class you wish to cancel. On the right side, you will see "Enter Classroom" a…
What kinds of courses are there? What is pinyin? What is Chinese Heritage?
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Tips and links : Will the teacher speak English? Where can I download the app?
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How to schedule 1-on-1 classes, find frequently-used teachers, and how to cancel
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Tips for taking super group lessons, scheduling, and troubleshooting
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Adding kids, changing profile details...
Pricing, VIPKID discounts, referral questions
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Help!!!!!!!
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Questions related to study materials
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Find us for extra help when needed.
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Guides for New Parents
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Keeping my info and kids' info safe
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