Whenever you do a speed test, please test the device you are using for class, and change the server to a Chinese server (Beijing is most accurate). We would suggest https://www.speedtest.net/ as it a…
1. You can schedule a class anytime from 24 hours to 14 days in advance on the Schedule page. You can schedule any open time slot between 6:00 to 23:00 in your local time.....
1. You are free to cancel a class up to 24 hours before the scheduled time. Go to the "home" tab on the left. 2. Find the class you wish to cancel. On the right side, you will see "Enter Classroom" a…
What kinds of courses are there? What is pinyin? What is Chinese Heritage?
7 articles by 3 authors
Tips and links : Will the teacher speak English? Where can I download the app?
11 articles by 3 authors
How to schedule 1-on-1 classes, find frequently-used teachers, and how to cancel
8 articles by 2 authors
Tips for taking super group lessons, scheduling, and troubleshooting
6 articles by 1 author
Adding kids, changing profile details...
Pricing, VIPKID discounts, referral questions
9 articles by 3 authors
Help!!!!!!!
12 articles by 3 authors
Questions related to study materials
5 articles by 1 author
Find us for extra help when needed.
1 article by 1 author
Guides for New Parents
2 articles by 1 author
Keeping my info and kids' info safe
Powered by HelpDocs (opens in a new tab)
