I can't schedule the demo class
There are several potential situations that will lead to a failure when scheduling a demo class:
1. No available class in the account - upon the registration of each account, we will issue a free demo class, that will expire after 30 days. We know life can get busy, and it can be easy to miss the expiry date for the demo class. If this is the case, please don't worry, simply send us an email and we will add another demo class to your account. We don't want you and your little ones to miss out on the amazing gift of Chinese language.
2. Multiple accounts have been registered - when confirming the appointment of a Demo Class your mobile number will be required. This will also be used for future class reminders should you continue classes with us. Some parents will find the number they typed in being denied by the system. This might due to another registered account via the same mobile number. If the system detects the mobile number you typed in for the class reminder has already been registered, it will stop you from using it for receiving the reminder from us. If you encountered this problem, please contact us and we will help to merge these accounts into 1 for you.