How can I reach customer service?
You can contact us via email: firstname.lastname@example.org or email@example.com
You can also contact us via WeChat:
(if you are on a phone, you may need to copy and paste this email address) : firstname.lastname@example.org
*Our business hours are Monday-Friday 10:00-7:00 Beijing time, but we try to answer messages/emails inquiries when possible during non business hours as well.
*With any contact, please give us your account login information (email or phone number) so we can quickly locate your account, a detailed description of the issue, and any photos/screenshots that might be relevant.