Customer service

How can I reach customer service?

You can contact us via email: or
You can also contact us via WeChat:

(if you are on a phone, you may need to copy and paste this email address) :

*Our business hours are Monday-Friday 10:00-7:00 Beijing time, but we try to answer messages/emails inquiries when possible during non business hours as well.

*With any contact, please give us your account login information (email or phone number) so we can quickly locate your account, a detailed description of the issue, and any photos/screenshots that might be relevant.

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